FAQ's

Below are GWW's Top 10 Frequently Asked Questions? If your question isn't answered here all you have to do is contact us or RFQ and we will be happy to let you know how we can serve you!

• Do you have stock cases?
  • No, all our cases are custom ordered.

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• What is the minimum order size?
  • 50 units

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• What is the lead time?
  • Depends on the project size and scope.

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• With what materials are the cases manufactured?
  • We offer 4 categories of cases based on the core material used in the manufacturing process: Wood, ABS Plastic, Fiberglass and Sewn/Foam.

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• What types of logos are available to be used on your cases?
  • We offer silk screened, embroideries, and metal nameplates.

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• What materials are available for case interiors and exteriors?
  • We offer a broad range of materials and colors. Case Interiors: Velvet, microfiber, plush and various densities of foams. Case exteriors: Leather, Vinyl, Cordura, and Polyester.

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• Can I design my own case?
  • Yes. Please contact our customer service dept. at 866-669-8932, or send RFQ and we will review your needs, and offer possible solutions.

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• Are the materials used on your cases recyclable?
  • Certain materials used are recyclable: Wood used to build the cases; Also packaging materials like corrugated cardboard and foam inserts.

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• What packaging materials do you use?
  • Corrugated cardboard boxes. Plastic bags and oxo-biodegradable foam inserts.

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• What warranties do you offer?
  • We offer a 13 month warranty against any defect in materials and workmanship. It extends only to the case and not its contents.

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• Do we drop ship?
  • Yes, we do.

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• Do you do prototypes?
  • We offer free prototypes (with 1 iteration) with every new design and order over 50.  If you are looking for our design services, there will be an hourly charge of $175.  Prototypes take engineers and skilled craftsmen to complete.  The more skilled, the faster this process goes.